Refund policy
RETURN, EXCHANGE & REFUND POLICY
Last Updated: June 2026
At AVAR, we take great care in selecting and packaging every piece. As a small business, we encourage customers to review product descriptions, measurements, and sizing information carefully before placing an order.
Refunds
We do not offer refunds for change of mind, sizing concerns, or personal preference.
Exchanges
We accept exchanges for eligible items within 14 days of delivery, subject to product availability.
To be eligible for an exchange, items must:
• Be unworn, unwashed, and in their original condition
• Have all original tags attached
• Be free from stains, odours, damage, or signs of wear
Customers are responsible for all shipping costs associated with exchanges, including the cost of returning the original item and shipping the replacement item.
Once the returned item has been received and inspected, we will process the exchange and provide further instructions.
Exchanges are subject to product availability. If the requested size or item is unavailable, store credit may be issued.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at shopavar.ca@gmail.com.
Please include:
• Your order number
• A description of the issue
• Clear photographs of the item and packaging
Once reviewed, we will determine an appropriate resolution, which may include a replacement, store credit, or refund.
Order Changes & Cancellations
Orders cannot be cancelled, modified, or changed once they have been placed.
Shipping
AVAR is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances beyond our control once an order has been dispatched.
Contact Us
For questions regarding your order, exchanges, or this policy, please get in touch with us at:
Thank you for supporting AVAR and the independent makers and brands we work with.